Intercultural behaviour patterns in office and at home
Presentation: contents and aims of this course
Group debate: An exemplary case of intercultural conflict and possible solutions
Participants discuss reasons for conflict and some solutions
Lecture 1: India is different!
Caste system
Family structure / position of women
Feudalism and paternalism
Diversity of religions and cultures
Verbal and non-verbal communication
Concept of time
Multifunctionality
Emotionality
Obeying the Law
Form: Powerpoint-Presentation, group discussion of case-studies
Lecture 2: Areas of intercultural conflict
Misunderstandings through language
Punctuality
Working independently
Thinking and acting in hierarchies
A No is not always No
Appointments, Dining
Form: Presentation, roll-play, participants exchange experiences and discuss them
Lecture 3: Behavioural patterns in different cultures
Business etiquette
Leading negotiations
Handling your staff – juniors and superiors
Handling your staff at home
Conflict management
Verbal and body language
Infrastructure
Dealing with the bureaucracy
Form: Presentation with the help of diverse media, case-discussion
